Warranty & Returns Policy
New Zealand Sports Hall of Fame guarantees that any goods purchased for personal use may be returned, if they are considered faulty, for repair, replacement or refund of purchase price within a reasonable period of time as defined by New Zealand Consumer Guarantees Act 1993.
Whenever possible, New Zealand Sports Hall of Fame will repair or replace any damaged or faulty goods, providing the damage is not caused through misuse. If repair or replacement is not possible, a full refund will be issued for the value of the damaged or faulty goods including the cost of postage and packaging. This does not include normal wear and tear and is providing items have been used for the purpose in which they were intended and washing instructions have been followed correctly.
Please return the item to the stockist from which you purchased it or contact us directly.
New Zealand Sports Hall of Fame adheres to a full refund or exchange policy on all items should the goods you receive not meet your requirements and if they are returned within 7 days. The items returned MUST be unused and in their original undamaged packaging.
IMPORTANT: All returns should be sent to:
New Zealand Sports Hall of Fame
We will not deliver to a Post Office box or any address in which we deem suspicious. We ship our goods using CourierPost for New Zealand deliveries or NZ Post International Economy for overseas deliveries. Within New Zealand you should expect your order to be delivered within seven working days.
Overseas deliveries vary depending on your shipping location. Should you feel that your goods do not arrive in good condition, please feel free to contact us using our contact form.
We are not responsible for loss or damage to goods that are delivered to an incorrect address.
Any personal information that is provided by the user of this website is retained by merchant for the purposes of contact and shipping only and will not be distributed to third parties.
If you've signed up to the mailing list your contact details will not be used for anything other than sending the latest version of the newsletter to you. It will not be distributed to third parties and you can unsubscribe at any time
Secure Payment Policy
All Credit Card transactions are processed immediately via PayPal and your Bank. The payment page is hosted by PayPal and secured with PayPal's leading security and anti-fraud tools. The card details you enter are safe because it is not stored or cached by us as the merchant - but entered directly into the banking system. You will receive an instant confirmation of transaction approval or decline before being returned to our web site.